Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.prettyfabricsandtrims.co.uk (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. 

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Personal Information

In order for us to process your order and to provide the best level of service, it is necessary for us to collect and store a certain amount of personal information, this includes your name and address, email and telephone contact details.

We will never collect sensitive information about you without your consent.

We never pass on this information.

We do not sell or give information to 3rdparties, the only communications you will receive from me will relate directly to your orders, unless you sign up for my newsletter, in which case you will receive regular email updates, which you can opt out of at any time.

Cookies 

This website sets strictly necessary cookies and performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Price and payment

All prices are in pounds sterling and include VAT at the current rate.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.  Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Financial Information

We do not store any information relating to your bank account, credit or debit card or paypal account. When you make a payment the payment is processed on our behalf by PAYPAL (except in the case of BACS when you are responsible for transferring the payment to our account, and we do not see any of your bank details).

Paypal use encryption to safeguard your credit card information.

Delivery information

Any time or date stated for delivery is an estimate only. We make every effort to dispatch goods on time, but we do not accept liability for failure to deliver within the stated time.

If we are unable to deliver the goods within 30 days of the date of the order, you will be entitled to cancel the order and request that any monies paid to Pretty Fabrics and Trims in respect of that order to be refunded. In order to cancel, you must send written notice of cancellation to us at Pretty Fabrics and Trims after the above date but before delivery of the goods or notification from Pretty Fabrics and Trims that the goods are ready for delivery.

We do not accept liability for shortages or damage to deliveries unless you notify us of the shortage or damage in writing within 7 days of receipt of the delivery.

You as the customer have to accept the goods when they are ready for delivery.

Delivery is deemed to have taken place when the goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.

Title of the goods does not pass to you until payment is received in full by Pretty Fabrics and Trims.

You may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and we shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.

Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

Refunds

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)

Please note that cut lengths of fabric, ribbons or trims cannot be returned or exchanged.

Goods are returned at your cost unless there has been a mistake on our part.

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in there original condition. Do get a proof of postage from the post office (they are free) as we are unable to accept responsibility for parcels lost in transit.

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged. We also reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item.

Colours

We use a combination of manufacturers imagery and our own photographs.  We have taken great care to photograph our products in natural day light, however, please bare in mind that colours may vary slightly from computer to computer. Dye lots may also mean slight changes of colour should you make repeat purchases of any of our products.  If you have any questions regarding this, please do not hesitate to ask.

Our right to amend these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Disclaimer

Whilst we endeavour to keep the information and products on this website up-to-date and correct, we make no warranties about the accuracy, reliability, suitability or availability of information and products on this website. All items are for decorative purposes only and should not be treated as toys. Therefore products should not be given to babies or children.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

Links

Through this website you are able to link to other websites which are not under the control of Pretty Fabrics and Trims. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Intellectual property rights

Pretty Fabrics and Trims is the owner of all intellectual property rights contained in the site.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Our company details

VAT no. GB247260803   

Contact Address: Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY  
 

If you have any questions/comments, please email us at:

customerservices@prettyfabricsandtrims.co.uk