Where are you based?
We lovingly cut and pack all our parcels full of loveliness in our workshop in Ruskington Lincolnshire. Our address for correspondence is:
Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY
TEL: 01526 830200
More Contact information, can be found HERE
How do you supply your fabric?
Our pretty fabrics are available to purchase by the FQ (QUARTER METRE), this measures 50cm long x 55cm wide*. For multiple FQ's purchased in the same design you will receive one continuous length of fabric:
- FQ = 55cm wide*x 50cm long
- 2 FQ's = 110cm wide x 50cm long
- 3 FQ's = 110cm wide x 75cm long
- 4 FQ's = 110cm wide x 100cm long
- 5 FQ's = 110cm wide x 125cm long
- 6 FQ's = 110cm wide x 150cm long
- 8 FQ's = 110cm wide x 200cm long
*Quilting fabrics are generally 110cm wide, however this may vary very slightly from bolt to bolt. Some of our fabrics are extra wide, so great for quilt backings, these are clearly detailed in the product description.
All our fabrics are carefully cut by us using both rotary cutters and scissors and we endeavour to be as accurate as humanly possible.
How can I pay for my order?
We accept payment through PAYPAL or for UK orders by cheque.
Payment can be made by PAYPAL via your Paypal account or using any debit or credit card. The checkout is powered by Paypal so you can be sure that it is secure. We never see any of the details you enter at checkout except your name and address and the products that you have purchased.
Help..... my order has not arrived?
If your order doesn't arrive, please either email or call us and we'll do all we can to help.
In most cases when this happens, we have found that items are actually awaiting collection at your local Royal Mail sorting office. We would kindly ask that you make contact with them to see if this is the case. If parcels are not collected within a certain time frame (normally 1-2 weeks) then they are returned to us as 'not collected' (Sadly they can take up to 4 weeks to get back to us!) If they are returned, we will either offer either a refund (less postage / packaging costs) or to re-send (at cost to you).
If it appears that item has been mislaid, lost or delivered to an incorrect address, then we will file a claim through the Post Office on your behalf. There are certain timescales that we have to adhere to before we can submit a claim, for Royal Mail First Class this is currently a 15 working day wait until a claim can be filed.
Once the claim has been investigated by the Post Office they will make contact with you and they will require a response. This will be their deciding factor as to whether a claim will be honoured.
As soon as a claim has been agreed we will either send a replacement or provide a full refund, which ever you would prefer.
Oh no I've changed my mind?
We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)
Please note that cut lengths of fabric, ribbons or trims cannot be returned or exchanged.
Goods are returned at your cost unless there has been a mistake on our part.
Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in there original condition. Do get a proof of postage from the post office (they are free) as we are unable to accept responsibility for parcels lost in transit.
As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, we reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.
Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item.
I love your fabrics, but I'm new to sewing can you give me some ideas on what I can make?
We love to sew and create pretty things. Take a peek at our blog for our regular Make it projects. They have full and easy to follow instructions for you to make treasured keepsakes or gifts for someone special.